Nutrivance Laboratories
Frequently asked questions
Everything you need to know about our products, ordering, and policies.
Ordering & shipping
Orders, delivery & shipping
Do you offer free shipping?
Yes! We offer free shipping on all Canadian orders over $50 CAD. Orders under $50 CAD are subject to a standard shipping fee calculated at checkout.
How long does shipping take?
Orders are dispatched within 1–2 business days from our Langley, BC facility. Delivery within Canada typically takes 3–7 business days. US orders may take 7–14 business days depending on customs processing.
Do you ship to the United States?
Yes, we ship to the United States. Shipping costs for US orders are calculated at checkout. Please note that any applicable import duties, taxes, or customs fees are the sole responsibility of the buyer. Nutrivance Laboratories is not responsible for any charges imposed by US customs.
US customers: duties and taxes are not included in our shipping fees and are the buyer's responsibility.
Do you ship to other countries?
Currently we ship to Canada and the United States only. We are working on expanding our shipping destinations in the future.
How do I track my order?
Once your order ships you will receive a tracking number via email. You can use this to track your package directly through the carrier's website.
Capsules
Capsule sizes, materials & usage
What capsule sizes do you currently sell?
We currently carry sizes 000, 00, 0, 1, and 2. We are continuously expanding our range and will be adding more sizes in the near future.
More sizes coming soon — check back regularly or contact us to request a specific size.
Are your capsules vegetarian and vegan friendly?
Yes. All our capsules are made from HPMC — a 100% plant-based material derived from wood cellulose fibres. They contain no gelatin or animal by-products and are suitable for vegans and vegetarians.
Which capsule size should I choose?
The right size depends on how much powder you need per capsule. Size 0 (0.68ml) is the most popular all-purpose size. For larger doses, size 00 or 000 are recommended. For smaller or more precise doses, sizes 1 or 2 are ideal. Check our full size chart on the Capsules page.
Are your capsules Halal and Kosher certified?
Yes. Our HPMC capsules are certified Halal and Kosher, as well as NSF, ISO and BRCGS certified. They meet EP, USP, JP and Ch.P pharmaceutical standards.
What is the shelf life of the capsules?
Our capsules have a shelf life of 60 months (5 years) when stored in the original sealed packaging at room temperature, away from direct light and humidity.
Methylene Blue
What it is, dosage & safety
What is methylene blue?
Methylene blue is a synthetic compound with over 100 years of history in medicine. It is used in research and wellness communities for its unique properties at the cellular level. Our product is a 2% solution containing 20mg per 1ml.
What is the recommended dosage?
A commonly referenced starting dose in research is 0.5mg per kg of body weight. Our 2% solution contains 20mg per 1ml. Always consult a healthcare professional before use — individual needs vary.
Will it stain my teeth or clothes?
Yes — methylene blue will temporarily stain saliva, urine and skin blue-green. This is completely normal and harmless. It will also stain clothing and surfaces, so handle with care and dilute in water before consuming.
Can I take it with my medication?
Do not use methylene blue if you are taking SSRIs, SNRIs or MAOIs — there is a risk of serotonin syndrome. Always consult your doctor before use if you are on any medication.
Is methylene blue safe for everyone?
Not for pregnant or breastfeeding women, individuals with G6PD deficiency, or those under 18. It is not intended to diagnose, treat, cure or prevent any disease. Always consult a healthcare professional before use.
Returns & refunds
Our returns policy
Can I return empty capsules?
Unfortunately we are unable to accept returns or offer refunds on empty capsules. As a consumable product, all capsule sales are final once the order has been placed. Please review our size guide carefully before purchasing, or contact us if you need help choosing the right size.
All capsule sales are final — no returns or refunds on consumable items.
Can I return methylene blue?
We accept returns on methylene blue within 30 days of delivery for unopened, unused products in their original packaging. Contact us at support@nutrivancelaboratories.com to initiate a return.
What if my order arrives damaged?
If any product arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you — this applies to all products including capsules.
How long do refunds take?
Refunds are processed within 5–7 business days of receiving the returned item. Time to appear in your account may vary depending on your bank or payment provider.
Product quality
Quality & certifications
Are your products pharmaceutical grade?
Yes. All our products are sourced from pharmaceutical-grade, GMP-certified manufacturers. This means they meet strict purity, potency and safety standards — significantly higher than food-grade alternatives.
Is your methylene blue independently lab tested?
Yes. Every batch is independently lab tested to verify purity, concentration and the absence of contaminants. We are committed to full transparency on product quality.
What certifications do your capsules hold?
Our HPMC capsules are certified NSF, ISO, BRCGS, Kosher and Halal. They meet EP, USP, JP and Ch.P pharmacopoeias and are manufactured in GMP-certified facilities.
Payment & billing
Payment methods & billing
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal and Apple Pay. All transactions are processed securely through Shopify Payments.
Are prices in Canadian dollars?
Yes — all prices are in Canadian dollars (CAD). There are no surprise currency conversion fees for Canadian customers. US customers will see prices converted at checkout.
Is my payment information secure?
Absolutely. All payments are processed through Shopify's secure, encrypted checkout. We never store your payment details and all transactions are SSL encrypted.
Still have questions?
Our team is happy to help. Reach out and we'll get back to you as soon as possible.
Contact us