Refund policy
Return & Refund Policy
30-Day Return Policy
We accept returns within 30 days of delivery, subject to the conditions below.
Eligible Returns
- Items must be unused and in original condition
- Must be in original packaging
Empty Capsules (Hygiene Policy)
Due to hygiene and safety reasons:
- Opened capsule products are non-refundable
- Capsules are considered consumable and cannot be returned once opened
Methylene Blue – 30-Day Satisfaction Guarantee
We offer a 30-day money-back guarantee on methylene blue products.
Eligibility:
- Product must be used reasonably (not excessively consumed)
- Must be within 30 days of delivery
- Customer must contact us before initiating return
Important Conditions:
- We reserve the right to deny refunds for abuse or excessive usage
- Refunds apply to the product cost only (shipping is non-refundable)
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photo evidence
- We will offer a replacement or full refund
Laboratory / Research Products
- Products labeled “lab-grade” or “research use only” are final sale once shipped, unless:
- Damaged upon arrival
- Covered under the methylene blue satisfaction guarantee
Refund Process
- Returns must be approved before sending items back
- Refunds are issued after inspection
- Original shipping fees are non-refundable
Return Shipping
- Customers are responsible for return shipping
- We only cover return shipping if the item is defective or incorrect
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos.